Smash Privacy Policy

At Smash, we respect your privacy and are fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit smash8.casino or use any of our services. By registering an account with Smash Casino, you agree to the practices described in this policy. We at Smash believe transparency is essential, and we want every player to understand exactly how their data is handled.

Who We Are

Smash is operated by Softon Ltd under an Anjouan Gaming licence, registration number ALSI-202409012-FI1. We provide online casino and sportsbook services to players across Denmark, Austria, Greece, Spain, Finland, the European Union, France, Italy, the Netherlands, Norway, Poland, and Portugal, as well as other international markets. When you search for "smash casino" or "smash 8 casino" and create an account, you become subject to this Privacy Policy, along with our Terms and Conditions.

Information We Collect

Our platform collects several categories of information to allow us to operate smash casino online safely and efficiently. We gather this data directly from you and automatically through your use of our services.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence when you sign up at Smash.
• We collect identity verification documents during KYC checks, including proof of identity and proof of address.
• We record financial information related to your deposits and withdrawals, including payment method details such as Mastercard, Visa, American Express, Bitcoin, Ethereum, Litecoin, Tether, Giropay, and Sofort.
• We track your gameplay activity, including games played, wagers placed, and bonus usage, to improve our services and ensure fair play.
• We automatically collect technical data, including your IP address, device type, browser type, and session logs, whenever you access our mobile-optimised website.
• We may collect communication records when you contact our support team via live chat or email.

How We Use Your Information

Here at Smash, we use the information we collect for several legitimate business purposes. Our goal is always to provide a secure, personalised, and compliant gaming environment for every registered player.

• We use your data to verify your identity and comply with anti-money laundering and responsible gambling regulations.
• We use your information to process deposits and withdrawals, including applying our daily withdrawal limit of €1,000 and weekly limit of €2,000.
• We use your contact details to send important account notifications, including updates about your Slots Welcome Package or Sports Welcome Package.
• Our team analyses gameplay data to detect fraud, prevent abuse of bonus terms, and maintain the integrity of our games.
• We use cookies and similar technologies to remember your preferences and improve your experience when you visit Smash Casino.

Legal Basis for Processing

We process your personal data based on several legal grounds recognised under applicable data protection law, including the General Data Protection Regulation where applicable. Our processing activities are grounded in the performance of our contract with you, our legal obligations as a licensed operator, our legitimate interests in preventing fraud, and, where required, your explicit consent.

Sharing Your Information

We do not sell your personal data to third parties. However, our casino operations require us to share certain information with trusted partners in order to function properly.

• We share data with payment processors to facilitate deposits and withdrawals across our supported currencies, including EUR, BTC, ETH, USDT, and others.
• We share information with identity verification providers to confirm your age and identity before you can withdraw funds.
• Our game providers, including Amatic, Quickspin, Betsoft, Play'n GO, and Playtech, may receive limited technical data necessary to deliver gameplay.
• We may disclose information to regulatory authorities, law enforcement, or courts when legally required to do so.
• We may share data with fraud prevention and risk management services to protect our platform and our players.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations under our Anjouan Gaming licence. Once your data is no longer required, we securely delete or anonymise it in accordance with our internal retention schedules.

Your Rights

We want you to feel confident that you remain in control of your personal data when you play at Smash Casino. Depending on your jurisdiction, you may have the following rights, which you can exercise by contacting us directly.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with your local data protection authority.

Cookies and Tracking Technologies

Our Smash platform uses cookies to enhance your browsing experience, remember your login preferences, and analyse site performance. When you visit smash8.casino, we may use cookies for essential operations, analytics, and marketing purposes. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of our mobile games and live chat support.

Data Security

We at Smash take data security seriously and apply industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption protocols to safeguard sensitive financial transactions, including those involving cryptocurrency deposits and withdrawals. Despite our efforts, no method of electronic transmission or storage is completely secure, and we encourage you to also protect your own account credentials.

International Data Transfers

Because Smash Casino serves players across multiple countries, including Denmark, Austria, Greece, Spain, Finland, France, Italy, the Netherlands, Norway, Poland, and Portugal, your data may be transferred and processed outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur, in line with applicable data protection standards.

Children's Privacy

Our services at Smash are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take immediate action to delete any such data if we become aware of it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services offered at Smash. We encourage you to review this page periodically. Continued use of smash8.casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team. We are available 24/7 via live chat, or you can reach us by email at [email protected] for general inquiries or [email protected] for complaints. We at Smash are always ready to assist you with any privacy-related concerns.